Write an HVAC replacement proposal from the load calculation out: state the Manual J, S and D basis, name an AHRI-matched system with its certificate and SEER2, HSPF2 or AFUE ratings, and itemize everything from line set and disconnect to ductwork, haul-away and permit. Separate the manufacturer's parts warranty from your labor warranty, list rebates as conditional, and compare options in one table. Keep repair estimates short: findings, fix, price and expiration date.
Treat these as two different documents. A repair estimate answers one question: what failed, and what does it cost to fix? A replacement proposal answers several: what size system the house needs, which matched equipment you're offering, what the install includes, what's guaranteed and what it costs. Put both on the same form and replacement bids shrink to a model number and a price.
A repair estimate should fit on one screen and be easy to approve on the spot:
When a repair is expensive compared with what the old system has left in it, give the customer both on the same visit, each complete and clearly labeled. The rest of this guide covers the replacement proposal.
The proposal should show where the equipment size came from, and the answer should be a load calculation, not the nameplate on the unit coming out.
Three ACCA manuals divide residential design into steps. Manual J calculates the home's heating and cooling loads. Manual S selects and sizes the equipment from those loads using the manufacturer's performance data. Manual D designs the duct system 1. ACCA notes that load calculations done to Manual J are required by national building codes and by most states and municipalities 1, so find out what your building department wants to see at permit time.
On the proposal, a short design basis block is enough:
ACCA publishes residential system design review forms, with filled-in examples, for documenting the J, S and D work 2, and it has released videos to help code officials and contractors verify code compliance with all three manuals 3. Filling in the form on every replacement gives you a document for the permit application and shows the customer the size wasn't a guess, which matters most when your bid is a different size from the others on the kitchen table. The Manual J load calculation entry explains what goes into one.
Efficiency ratings belong to a combination of indoor and outdoor equipment, not to the condenser alone, so the proposal has to name the whole match.
AHRI's directory lists a certified matched system as an indoor and outdoor unit combination and gives each one a unique Certified Reference Number. From that listing, the directory generates an AHRI Certificate of Product Ratings showing the system's certified ratings, which you can print and give to the customer 4. Manufacturers and wholesalers list the reference numbers for their matched systems in their product catalogs, so ask your distributor for the number when you build the quote 4.
For every option, list:
The certificate protects you as much as the customer. The directory's Verify Certificate feature confirms that a printed certificate and its ratings are authentic 4, so a homeowner comparing bids can check the exact numbers you quoted instead of a brochure's range.
Two situations need a sentence in writing:
Print the ratings from the certificate in the metrics DOE uses now, and check each option against the minimum where the system will be installed.
Since January 1, 2023, DOE's standards for central air conditioners and heat pumps have used SEER2, EER2 and HSPF2, metrics DOE created because the test procedures changed to better reflect real-world installation and use 5. The nationwide minimums include 13.4 SEER2 for split-system air conditioners, and 14.3 SEER2 with 7.5 HSPF2 for split-system heat pumps 5. Air conditioners also have regional standards: a split-system AC installed in the Southeast or Southwest needs 14.3 SEER2 below 45,000 Btu per hour and 13.8 SEER2 at 45,000 Btu per hour and up, compared with 13.4 SEER2 in the North 56. If you work in those regions, your lowest-priced AC option has to clear the regional minimum, not just the national one.
| Rating | Equipment | Where the number on your proposal comes from |
|---|---|---|
| SEER2 and EER2 | Central ACs and heat pumps, cooling | The AHRI certificate for that exact match |
| HSPF2 | Heat pumps, heating | The AHRI certificate for that exact match |
| AFUE | Gas and oil furnaces | The furnace's published rating for that model |
Two habits keep the ratings honest. Quote the certified rating of the match you're installing, never the top number in the product line. And if you estimate operating-cost differences between options, show the assumptions (utility rates, how the house is used) and label the result as an estimate. The SEER2 entry covers what the rating does and doesn't tell a homeowner.
In 2026 you may be quoting two refrigerant generations side by side, and the proposal should say which one each option uses.
EPA's Technology Transitions rule under the AIM Act sets a global warming potential (GWP) limit of 700 for refrigerants in new residential and light commercial air conditioning and heat pump systems 7. A final rule EPA issued on May 26, 2026 removed the installation deadline for systems whose specified components were all manufactured or imported before January 1, 2025 89. EPA proposed that change to allow continued sell-through of existing R-410A equipment, after shortages, price spikes and stockpiling of R-454B during the spring and summer of 2025 10.
What that means on paper:
Itemize the scope even if you price each option as one number. The scope list is what makes your bid comparable with others and what settles questions after the install.
| Line item | What to write |
|---|---|
| Equipment | Each unit by model number, the AHRI reference number and the refrigerant |
| Line set | New or reused; if reused, how you'll confirm it suits the new equipment |
| Pad or mounting | New pad, risers, wall brackets or roof stand |
| Electrical | Disconnect, whip and any breaker or wire change the new unit's nameplate calls for |
| Thermostat | Model, and whether it works with the new system's staging and controls |
| Condensate | Drain line, pump, and any secondary pan or overflow switch |
| Ductwork | Transitions, sealing, repairs and Manual D changes, plus what's excluded |
| Venting | Furnace vent or chimney changes the new appliance needs |
| Removal and haul-away | Disconnecting the old equipment, recovering its refrigerant, disposal |
| Permit and inspection | The fee, who pulls the permit and who meets the inspector |
| Start-up | What you test and record at commissioning, and that the customer gets a copy |
Write "existing, reused" when an item stays rather than leaving the row off. A missing line set row reads as "included" to a customer and as "not included" to you. Who may do the electrical portion of an HVAC install depends on your state's licensing rules, so check with your state board before you quote that work as yours.
Exclusions are line items too. Name the ones that cause arguments: patching drywall or ceilings where you open access, electrical panel upgrades unless listed, removal of any hazardous material found, and duct damage hidden behind finished surfaces. State that anything found after the old equipment comes out will be priced and approved before work continues.
Example: One option on a hypothetical heat pump replacement, with round placeholder prices:
Line item Price Heat pump and matched air handler (AHRI certificate attached) $7,000 New line set, pad and disconnect $900 Thermostat $300 Duct transitions and sealing $600 Removal, refrigerant recovery and haul-away $400 Installation labor, start-up and commissioning $2,300 Permit and inspection $300 Total $11,800 If you'd rather not price each line, show the same list with only the $11,800 total. The customer still sees what the price buys.
Give the permit its own line and say who handles it. Whether a change-out needs a permit, which trades it covers and what the inspector checks are set by your local building department, so build your template around your jurisdiction. On the proposal, state:
If the permit application needs load calculations, submit the same Manual J you summarized in the proposal so the two documents agree.
A proposal that says "10-year warranty" hasn't said anything useful yet. Who backs what, for how long, and on what condition?
| Coverage | Who backs it | Term | Conditions to state |
|---|---|---|---|
| Parts | The manufacturer | As written in the manufacturer's warranty for that model | Any registration deadline, and who registers |
| Labor | You | The term you choose | What's excluded, and any maintenance requirement |
| Extended coverage (optional) | You or a plan provider | Priced as an add-on | What it adds beyond the standard terms |
Read the manufacturer's warranty document for the exact model you're quoting, and check whether the longer parts coverage depends on registering the equipment within a deadline. If it does, the proposal should name who registers it and by when; doing it yourself removes the risk that the customer misses it. Record serial numbers at the install and finish the registration before or with the final invoice, as how to invoice HVAC jobs explains.
Your labor coverage is your workmanship warranty, and every callback under it is labor you aren't billing, so price the term you offer. If it depends on annual maintenance, say so on the proposal, not in a letter after something fails.
Show the full price first. List incentives underneath as things the customer may qualify for, never as a discount already taken.
Start by cleaning out old templates. The federal energy efficient home improvement credit (section 25C), which covered qualifying heat pumps and central air conditioners, is not allowed for property placed in service after December 31, 2025 11. A proposal for a system installed now should not promise it. Send tax questions to the customer's tax professional rather than answering them on your estimate.
For utility, state and local programs:
Two or three options in one table let the customer compare like with like. Keep the load calculation, scope and exclusions the same across options so the table shows only the real differences: equipment type, staging, ratings, refrigerant and warranty. Build the tiers from genuine equipment differences, not by padding the top option; good-better-best pricing covers building tiers honestly.
Example: Three options for the same hypothetical house, all sized from one Manual J calculation. Ratings and prices are placeholders, not product data:
Option 1 Option 2 Option 3 System Single-stage heat pump Two-stage heat pump Variable-speed heat pump SEER2 / HSPF2 14.3 / 7.5 16.0 / 8.0 18.0 / 9.0 Refrigerant R-454B R-454B R-454B Labor warranty 2 years 5 years 10 years Price $10,000 $12,000 $15,000 Step up +$2,000 +$3,000 The step-up row does the subtraction for the customer: $12,000 minus $10,000 is $2,000, and $15,000 minus $12,000 is $3,000. A $2,000 step is easier to weigh than two five-figure totals.
If one option needs work the others don't, such as a different thermostat for the variable-speed system, list it in that option's column so the comparison stays fair.
The last page turns the proposal into a contract. Keep it plain:
A summary usually serves the customer better: the design loads, the capacity you selected and any duct changes. Keep the full report in the job file, offer it to anyone who asks, and submit it with the permit application if your building department wants it.
You can quote it, but say on the proposal that the size matches the existing equipment and was not confirmed by a load calculation, and check whether your building department requires one for the permit. If the old system was the wrong size, a like-for-like quote repeats the problem, and the note shows the customer chose that path.
You can give a rough range, but a written proposal should follow a site visit. The line set, electrical, condensate, venting and ductwork are where surprises and change orders come from, and you can't price them without seeing them.
Rules and figures change, and many requirements vary by state and city. Check the current version of each source and your local authority before acting, and talk to a licensed professional about your specific situation.